Browsing the internet in the wire device seems to bearly work, I havent done any heavy load test or bandwidth test during an incident I just try to navigate it works I try to open the router's webpage it does not work.
I think before, months ago, wired devices also stopped working during an incident but recent events I noticed they are still working.ĭuring the incidents, I rapidly try to open the routers webpage (from a wired device) and it never loads the password page, it takes a long time to respond (the router's integrated page). all wireless devices stop working get disconected from the network and my wired devices I had not noticed they were stil working until recently incidents i rapidly start pinging during the problem and get responses but not as good as during normal working. I tried to backup settings and restore them, it did not workīut sometimes it comes back. It used to happened before more frequent, I tried downgrade and upgrade the firmware nothing worked I have 3 wired devices and many cellphones and wireless diveces (bunch of pcs 3 ?, bunch of smartphones ~8, 2x nintendo switch, ps4, 1 smartv, what can I tell you) Please help confirm below and we will try to figure it out: Thanks a sorry to hear that you encounter issues with the router. How to perform the ping test? Refer to the below guide: If you can still get a correct IP address assigned by C1200 or C5, try to do a ping test, ping the gateway, which is the C1200 or C5 's IP address, and show me the results. What is the LED status of the C1200 or C5 when it hangs, especially the wireless LED and internet LED? Can you access its web interface via wired cable at that time? Please check the IP address and default gateway with your devices connected to it and show me the status-details page. How many clients are connected to the C1200 or C5 most of the time? What if you try to disconnect some of them? Please verify if there is any specific operation or network application that may cause the router hanging, such as high load or downloading, playing online games, etc.
How often does this hang issue happen and how will it recover? Will it recover automatically by itself or you need to manually power it off then power it back on? May I know who is your ISP? Ensure your modem is working properly.
Sorry to hear that you encounter issues with the router.
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